Refund and Returns Policy for Golden Patent Leather
At Golden Patent Leather, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a comprehensive Refund and Returns Policy to make the process as easy and convenient as possible.
Refunds:
We offer refunds for eligible items returned within 7 days of purchase. To qualify for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it. Refunds will be issued to the original payment method used for the purchase.
Returns:
If you wish to return an item for any reason other than a defect or damage, you may do so within 7 days of purchase. Simply contact our customer service team to initiate the return process. You will be responsible for the cost of return shipping unless the item is defective or damaged upon arrival.
Defective or Damaged Items:
In the rare event that you receive a defective or damaged item, please contact us immediately to arrange for a replacement or refund. We may require photo evidence of the defect or damage to process your request efficiently.
Exchanges:
We do not offer exchanges at this time. If you would like a different item, size, or color, please return the original item for a refund and place a new order for the desired item.
How to Initiate a Return:
To initiate a return, please contact our customer service team at info@goldenpatentleather.com or +92 324 1253 491 to obtain a return authorization and instructions for returning the item. Please include your order number and reason for return in your communication.
Return Condition:
Please ensure that the item is securely packaged to prevent damage during transit. We reserve the right to deny a refund or return if the item is not returned in its original condition or if it does not meet our return eligibility criteria.
Refund Processing Time:
Once we receive and inspect the returned item, we will process your refund within 7 business days. The timing of the refund may vary depending on your payment method and financial institution.
Contact Us:
If you have any questions or concerns about our Refund and Returns Policy, please contact us at info@goldenpatentleather.com or +92 324 1253 491
. Our customer service team is available to assist you Monday through Friday, [hours of operation].
Last Updated: [15-6-2024]
We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be effective immediately upon posting on our website.
